Radan - Customer Services Representative - Bath Office

The Role

The job will involve the use of negotiating, influencing and closing skills; coupled with the ability to quickly develop a rapport with customers and prospects in partnership with all the sales functions. Build positive relationships with our customers by listening, understanding their needs and consulting with them. Utilize good influencing, negotiating and closing skills in the sales process. Maintain a good understanding of products, services and pricing policy consistently maintain a professional approach in day to day activities. Always use a positive and persuasive telephone manner. Work with and call on field sales engineers when necessary. Monitor and report performance against agreed KPIs Ensure all internal activities comply with company procedures, policies and are legally compliant and other requirements relating to care of company property

The Applicant

Responsibilities
Ensure continuous subscription to Support and Maintenance Plan by individual Customer through monitoring plan renewal time, invoicing process and taking appropriate action to secure timely purchase orders and payments, working closely with other departments
Actively promote, negotiate and sell Support and Maintenance Plans, Training and other non-core products and services to existing Customers
Identify, qualify and meticulously follow up new and assigned Leads and Opportunities, arising from existing and new Customers, ad-hoc projects, campaigns and research
Deliver outstanding level of Customer Service to existing and prospective clients through:
Utilizing every touchpoint to create a memorable, positive Customer experience
Regular meaningful contact with existing Customers
Informing Customers of every new product, service and benefit available to them
Liaizing across departments to ensure prompt service and problem resolutions
Actively support assigned Sales Manager in their day-to-day activities
Assist other organisational functions in achieving their business objectives
Advize non-supported / lapsed on payment Customers in need of technical support of their options and facilitate prompt order fulfilment
Accurately record and update Customer information and log all account activity within the company’s CRM system in line with best practice guidance and training provided
Meet, monitor and report against agreed performance KPIs

Self Management

Build positive and respectful relationships with Customers, prospects and colleagues
Utilize good influencing, negotiating and closing skills in the sales process
Maintain a good understanding of products, services and pricing policy
Display positive attitude and professional approach in all aspects of work
Seek opportunities to improve knowledge of company’s CRM system and other resources to maximize own and team’s efficiency
Share competencies, ideas and best practice with the Customer Service Team
Ensure all internal activities comply with company procedures, policies and are legally compliant
Take care of company property
Feedback valuable Customer, competitor and product/service insights to management
Prioritize own daily / weekly / monthly workload

The Requirements

For us to take your application forward, you will need to demonstrate excellent persuasive interpersonal skills. Working with a CRM system, telesales and Sales experience within the CADCAM industry would be an advantage although training could be provided

A full driving License required.

We would love to hear from you

To apply, please email a covering letter, giving details of your current package, together with your CV to anna.maslova@verosoftware.com
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